What does Assisted Living mean?

Assisted Living at Victorian Heights gives the tenant the opportunity to not only live life independently, but to get support and assistance with daily tasks and personal care, allowing them to live independently longer. Our apartments offer comfortable, elegant lodging and easy access to therapeutic, recreational, devotional, social and nutritional services.

Who owns and operates Victorian Heights Assisted Living?
Victorian Heights is operated in conjunction with the Iron County Medical Care Facility. It is owned by the County of Iron, with it's operation overseen by the facility's governing body, the Iron County Department of Human Services Board.
Are tenants accepted from other areas besides Iron County?
Yes. Victorian Heights Assisted Living housing has no residency restrictions and does not limit occupancy to only Iron County residents, however, residents within the County are given priority on the waiting list.
Where is Victorian Heights Assisted Living Located?
We are located approximately 2 miles West of Crystal Falls and 13 miles East of Iron River on US Highway 2, in the County of Iron in the Upper Peninsula of Michigan.
Is transportation available to the tenants of Victorian Heights?

Transportation services are provided for the tenants of Victorian Heights Assisted Living, which includes shopping trips to local areas and surrounding communities and to outside scheduled activities. Transportation to medical, dental, vision and hearing appointments are provided twice a month within a
30-mile radius, which includes the Iron Mountain area at no charge to the tenant. Additional transports to appointments will be charged staffing fees and mileage at the current rate. In order to provide proper transportation services, the Victorian Height's staff needs to make the appointments in order to ensure staff availability. If a tenant chooses to make his/her own appointments, Victorian Heights will not be responsible for transportation services.

May I have my own vehicle at Victorian Heights?

Yes, tenants may park in our main parking lot for no additional fee.

What are prospective tenants, families, friends and relatives looking for in assisted living?

Although there are many reasons individuals have looked into Victorian Heights Assisted Living, we can narrow the reasons down to six major areas of concern: Isolation, Medication Assistance, Meals, Transportation, Socialization and Security. At Victorian Heights we address all of these concerns and many, many more. We are pleased with the positive responses that come back to us from the tenant's families, friends and relatives. Many of our tenant's families have offered their names as contacts for testimonials to the care and attention they receive from our entire staff.

How does Victorian Heights staff its facility?

All tenants who reside at Victorian Heights have access to the following staff: Medical Health Associates, Services Director, Customer Service Associates and Manager. The facility is staffed 24 hours a day, 7 days a week, including holidays.

Can I bring furnishings from home?
Victorian Heights provides each apartment with a stove/oven, refrigerator, microwave and mini-blinds for the windows. The rest of the apartment is left up to the individual tenants to furnish as they like for their own particular needs and taste. Being able to individualize gives you a sense of security and comfort, which allows you to call it "home".
Can my pets live with me or visit me?
From July 27th, 2006 and forward, pets such as cats and dogs will not be accepted, with the exception of current tenants of Victorian Heights with pets. Pets requiring little or no maintenance such as small birds or fish will be permitted once approved by the assisted living management.
Can my friends and family stay with me in my apartment?

Yes, overnight and up to 14 day stays are permitted, subject to approval by the Director. A fully furnished hospitality suite is also available to our tenant's guests. The fee is $50.00 per day and is subject to availability.

What is Iron County Medical Care Facility?
Iron County Medical Care Facility, a 200 bed skilled nursing home facility, is the cornerstone operation of Victorian Heights Assisted Living. Established in 1930, ICMCF provides long-term skilled nursing care to all residents young and old. A full continuum of Alzheimer's and related dementia care along with rehabilitative therapy services is also included within the program.
How does an Assisted Living Facility differ from a Nursing Home?
Nursing homes are designed to accommodate numerous physical and mental needs for people that are unable to care for themselves. Assisted living facilities are designed to assist persons who are able to care for themselves except for a few activities of daily living. Assisted living facilities are often deemed necessary when the person in question needs help with activities of daily living such as: preparing meals, bathing, dressing, performing household tasks or is having some mild short term memory problems.
Is Victorian Heights Assisted Living Licensed?
No. The State of Michigan does not currently license Assisted Living providers.
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Does Medicare or Medicaid pay for assisted living?
There is currently no Medicare or Medicaid reimbursement for Assisted Living. However, there may be the potential for some financial assistance through Medicaid's Waiver Programs in the future.
Are there any other occupancy benefits available to tenants in assisted living facilities?

Yes, veteran benefits for occupancy are available to war time veterans and their surviving spouses. To be eligible, a veteran must have at least 90 days or more of service, of which at least one day must have occured during the periods of World War II, the Korean Conflict, the Vietnam Era and the Persian Gulf War. A representative of the Military Order of the Purple Heart is available to meet with tenants and/or their families at the assisted living apartments to apply for these benefits.

What happens if I require more care than Victorian Heights can provide?
If the needs extend outside the scope of services provided by Victorian Heights, the tenant will be given priority access to the Iron County Medical Care Facility, or may choose a health care provider of their choice.
Is there a charge for an additional person occupying the same apartment?
Yes. Victorian Heights Assisted Living charges an additional $300.00 per month for a second person living in an apartment. If the second tenant chooses one of our meal plans, or other services that we offer, they will incur these charges also.
What is included in Victorian Heights monthly rent?
All utilities except for telephone and Cable TV, 24 hour security and urgency call system, weekly light housekeeping, on-site management, Internet access, scheduled social and recreational activities, scheduled transportation, 24-hour staffing, free use of the laundry facilities, maintenance of common areas, building, grounds care, and all facility owned property and appliances.
Who do I contact at Victorian Heights for more information?
Call 906-874-1000 for more information, fill out our handy Information Form online, e-mail lisak@victorianheights.net or write to Victorian Heights Assisted Living, attention: Lisa Lesandrini at 1537 US Hwy. 2, Crystal Falls, MI 49920
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